Reference

Our Terms & Conditions Shape Your Account

When you open an account with apk 567luck, you're stepping into a set of rules we've built to protect both you and our platform.

Account security rulesPayment & withdrawal standardsGame fairness commitments
apk 567luck Our Terms & Conditions Shape Your Account
REACH OUT ANYTIME

How to Contact Us About These Terms

We're here if you have questions about how our terms apply to your account, your payments, or any complaint.

Live Chat Open the chat widget in the bottom right of the lobby during your session.
Email Support Send a detailed message to our support inbox.
Account Settings Navigate to Settings > Help & Compliance in your account dashboard to file a…
SECURITY & ACCOUNTABILITY

How We Protect Your Account and Data

Our terms include strict data-handling rules. We keep your account information encrypted, hold deposit and withdrawal records for seven years for audit purposes, and share personal data only with payment processors and…

Data Encryption

All account logins, payment details and betting history are encrypted end-to-end. We do not store full card or bank details; payment processors handle that securely on your behalf.

Record Retention

Deposit, withdrawal and play records are kept for seven years to comply with local regulations and to settle any future disputes. You can request a copy of your transaction history anytime.

Payment Verification

Before we approve a withdrawal, we verify your account ownership and compare the bank details against your signup info. This step protects against fraud and unauthorised access to your funds.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your settings and track play patterns for fairness audits. You can disable non-essential cookies in your browser; login cookies remain active.

Dispute Resolution

If you contest a bet result or a transaction, file a formal dispute through Account Settings. We investigate within 10 business days and respond with our findings and any corrective action.

Data Access Request

Email our support team to request a full copy of the personal data we hold on your account. We'll compile and send it within 30 days in a portable format you can download or transfer elsewhere.

Frequently Asked About Our Terms

Players often want to know exactly how our terms affect their day-to-day experience—how fast deposits arrive, what happens if they dispute a bet, and how we handle their data. Below are the questions we hear most and the answers that matter to your account.

Deposits via DANA, OVO, GoPay and QRIS typically clear within one minute. If a deposit is delayed, check your payment app to confirm you completed the transaction. We'll credit your wallet once we receive the payment from the processor, usually instantly.

Before we release any withdrawal, we must verify that you own the account and that the receiving bank account matches your signup details. This process usually takes one to three business days. If there's a mismatch or missing information, we'll email you the details we need.

Yes. If you believe a result was incorrect or your wager was placed in error, you can file a dispute through your account dashboard. We'll review the game logs and play history, and respond within ten business days with our findings and any corrective action.

We retain your transaction records for seven years for regulatory compliance. Personal details like your name and email are deleted within 30 days of account closure unless we're required by law to keep them longer for fraud prevention or dispute settlement.

Contact our support team immediately through live chat or email with the transaction ID and date. We'll freeze your account, investigate whether the activity was fraudulent, and report our findings within 14 business days. If unauthorised, we'll reverse the transaction and refund your balance.

Yes. You can set Deposit references, session time limits and loss limits directly in your account settings. These limits apply immediately and cannot be removed for 24 hours, giving you time to pause if needed. Contact support if you need to lower a limit sooner for safety reasons.

Access and eligibility depends on local law. We support players across Indonesia via the apk 567luck app and web lobby. If you're in a region where access is restricted, you'll see a message at login. Check your local regulations or contact support if you're unsure.